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GGHT Details & Commitments
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Golden Gates Housing Trust reviews
Google reviews
21 reviews
Google reviews
Most helpful
a week ago
Work carried out is appalling By gght builders as they can't fix leaks still have loads it's ruined my bathroom if they show up plus I wait about 20 mins before answer not ok if you have to pay plus the website and emailing system wait around a month for a reply
Response from the ownera year ago
You seem to have a number of issues - please note our complaints policy/procedure if you wish to escalate: https://www.gght.org.uk/your-views/Pages/Complaints%20and%20Compliments.aspx
Thanks
a month ago
We have lived in our house for more than 40 years, under the control of Newtown, The Council, GGHT, and now Helena..
Like many others, we have endured shoddy, amateurish repair and installation ...More
Like many others, we have endured shoddy, amateurish repair and installation ...More
a month ago
Everytime gght instruct you to ring them to change a repair appt time for example, you listen to an automated person for what feels like half an hour telling you to go and log your query online which is not relevant to your query (as you ...More
2 months ago
I think this is disgusting as homeless and me and my partner were offered a shoe box basically not enough room to even put a double ben in the bedroom no storage place kitchen so small only 1 person would fit in it and they deem that ...More
7 months ago
I know it's boxing day...but seriously..my boiler has broke in that night (3rd time in 18mths). NO HEATING & NO HOT WATER. I've been on the phone for nearly an hour. I have NOT even heard a human voice just auto intro. Hold music is ...More
3 months ago
Absolutely terrible contact service, spent over 10 minutes waiting only to be told it was incorrect option and would need to redial. Message advice far to long. 0/10 rating.
a year ago
Twenty three days since I emailed Lyndsey Taylor, the contact posted on GGHT website.
1st email I sent on Wed 6th July. Auto reply: I shall be out of the office until ...More
1st email I sent on Wed 6th July. Auto reply: I shall be out of the office until ...More
Response from the ownera year ago
Hi Chris - appreciate your frustration. I have passed these comments onto Lyndsey. However just for your own information you can email our [email protected] - which goes to our service centre for a 1 working day response. Thanks
11 months ago
Pathetic, inexcusable, rubbish, full of false promise, no better than a slum landlord, buck passing bunch of people who's default responce is please email tenant enquiries and we will ignore you again and if we ignore the tenant enough they might go away, wake up golden gates, your failing the tenants
Response from the owner11 months ago
If you would like to contact us with the details of your complaint we would be happy to investigate it for you. If you feel the email address is not working for you (I have passed a query through to our service centre about this), why not ...More
a year ago
Always take forever to get through and previous work carried out is always temporary fixes, this is the 6 time time my boilers broke and I can't get through again even currently. I'm tired of having no water
Response from the ownera year ago
Hi Shaun - if you have trouble getting through on the phone, they can get very busy. You can always email us direct at [email protected] for a 1 working day response. Thanks
a year ago
They hardly ever answer the phone.As a tenant who never fails to pay his rent I find this extremely annoying when I have an important enquiry
Response from the ownera year ago
Sorry you have had trouble getting through, sometimes our phone lines are really busy and levels of incoming calls can vary greatly throughout the day. ...More
Response from the owner11 months ago
We always appreciate constructive criticism and the opportunity to learn from our mistakes - if you would like to contact us with specific details we would be more than happy to look into your issues. Alternatively if you would like to ...More
